Call Voyager Terms and Acceptable Use Policy

By using the callvoyager.com, agentvoyager.com, 911meeting.com, broadcastvoyager.com, recordmyconversation.com, remindme.com, conferencevoyager.com, emailcruiser.com, pbxvoyager.com or worldclasssoftware.com web sites as well as their associated voice portals (the "Services"), all of which are services of World Class Software, d/b/a Call Voyager ( Call Voyager ), you are agreeing to be bound by the following terms and conditions and acceptable use policy (collectively the Terms ).

World Class Software reserves the right to update and change the Terms from time to time without notice. Any new features that augment or enhance the current Services, shall be subject to the Terms. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms at any time at: http://www.callvoyager.com/terms.html

Violation of any of the terms below will result in the termination of your Account. You agree to use the Service at your own risk.

Account Terms

  1. You must be 16 years or older to use this Service.
  2. You must be a human. Accounts registered by bots or other automated methods are not permitted.
  3. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
  4. Your login may only be used by one person. A single login shared by multiple people is not permitted. You may create new accounts with separate logins for as many people as you'd like.
  5. You are responsible for maintaining the security of your account and password. World Class Software cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
  6. You are responsible for all activity that occurs under your account.
  7. You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws or regulations in your jurisdiction (including but not limited to privacy laws and local, state and federal telecommunications regulations).
  8. Warning - you should check on the legality of recording someone without their permission. Thirty-eight states require only one party to know the call is being recorded. It is your obligation to understand the details and comply with the law. This is your responsibility, not ours!

Payment, Refunds, Upgrading and Downgrading Terms

  1. A valid credit card is required for paid accounts. Free accounts are not required to provide a credit card number.
  2. Once your account is set up and you have paid your set up fee and first month of service, you will be billed monthly starting on the same day of the month that your account was initially created (e.g. if your service starts on the 17th of the month, you will be billed on the 17th each month
  3. If you start on the 31st of the month, you will be billed on the last day of each subsequent month
  4. If you cancel prior to the processing of your monthly invoices, you will not be charged.
  5. The Service is billed in advance on a monthly basis for your base minutes and retroactively for any overages (e.g. if you use over 1000 minutes on the Enhanced package, your next credit card charge will be for $99.95 for the upcoming month PLUS your overage (@$0.099), from the previous month.
  6. Call Voyager service is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with a pre-paid account. In order to treat everyone equally, no exceptions will be made.
  7. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes.
  8. You may upgrade or downgrade your Service plan at any time. For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle. However, you will be charged any overages in the current month
  9. Downgrading your Service may cause the loss of call detail records, features, or capacity of your Account. Call Voyager does not accept any liability for such loss.

Cancellation and Termination

  1. If you are not satisfied with the Call Voyager services, or any services, content, or other information on the Call Voyager website and voice portal, you may stop using the voice + web services at any time and you have no further obligation.
  2. You are solely responsible for properly cancelling your account.
  3. To cancel your account, you must send an email to support@callvoyager.com you will receive an email confirmation of your cancellation.
  4. All of your account set up files, configuration and call detail records will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.
  5. If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
  6. Call Voyager, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other World Class Software service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all records in your Account. Call Voyager reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

  1. World Class Software reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  2. Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the Call Voyager Site (www.callvoyager.com) or the Service itself.
  3. World Class Software shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Interruptions to the Call Voyager Website

 

  1. You understand that Call Voyager has no control over the third party networks that you access in order to use the Call Voyager Website, and that interruptions of the Call Voyager Website may occur due to disruption of other network transmissions, completely beyond our control.

 

Privacy Policy

The information we obtain through your use of the Call Voyager Services is subject to our PRIVACY POLICY, which is specifically incorporated by reference into these TERMS. Please review our PRIVACY POLICY. Changes to the PRIVACY POLICY will be effective immediately upon notice thereof, which will be given by means of a written announcement on the home page and/or member sign-in page on the Call Voyager Website.

 

Intellectual Property Information

 

  1. The material and content including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof, accessible from the Call Voyager Website and/or Voice Portal and any other website owned and operated by CALL VOYAGER, is the property of Call Voyager or the party that provided or licensed any part of the Content to CALL VOYAGER. As such, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without the prior written consent of CALL VOYAGER.

 

  1. The trademarks, logos, and service marks displayed on the Call Voyager Website, are the registered and unregistered marks of CALL VOYAGER, or our partners, in the United States and other countries, and are protected by United States and international trademark laws.

 

Indemnification

 

You will indemnify and hold CALL VOYAGER, its service providers, employees, agents, officers, directors, and contractors (the "Indemnified Parties") harmless from any breach of the TERMS by you, including any use of the Services other than as expressly authorized in the TERMS. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys' fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from the Call Voyager Website and/or the Voice + Web services.

General Conditions

  1. Your use of the Service is at your sole risk. The service is provided on an as is and as available basis.
  2. Technical support is only provided to paying account holders and is only available via email.
  3. You understand that Call Voyager uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
  4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Call Voyager.
  5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any World Class Software customer, employee, member, or officer will result in immediate account termination.
  6. You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
  7. You must not transmit any worms or viruses or any code of a destructive nature.
  8. If your usage significantly exceeds your allowable minutes per month, or significantly exceeds the average bandwidth usage (as determined solely by Call Voyager) of other Call Voyager customers, we reserve the right to immediately disable your account or throttle your usage until you have consented to an additional payment on your credit card.
  9. World Class Software does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
  10. You expressly understand and agree that World Class Software shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if World Class Software has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
  11. The failure of World Class Software to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms constitutes the entire agreement between you and World Class Software and govern your use of the Service, superceding any prior agreements between you and World Class Software (including, but not limited to, any prior versions of the Terms).
  12. Questions about the Terms should be sent to support@callvoyager.com .